Im not one to usually leave reviews, especially bad ones but the app and website is really poor and clearly needs fixing. British Gas - readings can be submitted until 14 October via its webform. To read the meter: press the display or display select button. British Gas smart meter contact. Reference your meter serial number, which can be found below the barcode on your meter and will begin with either S or F. If you cant find your MSN, then the team will help you out. in. Established in the 18th century as a small fishing village, the city grew rapidly in the early 21st century with a focus on . FAQ's, Commercial plumbing & Reading your meter couldn't be easier, watch this simple video to find out how. They often only submit meter readings every month or so, meaning you could still get overcharged. Sending regular meter readings is crucial to avoid your provider overestimating energy usage and overcharging you. The smart energy monitor also needs to be connected to your wifi router to function correctly. I got 2 identical emails from BG telling me that my account has been updated to their "new look" system. Its your energy-saving app Got a smart meter? electricity connections, Switching to British Need more help with your meter? Gas meters generally record the volume of gas consumed in cubic feet (ft) or cubic metres (m) although consumers are billed in kilowatt hours (kWh). credits & refunds, Financial Well send you a reminder when your bill is ready which you can view online which will tell you when we need you to pay your bill. gas safety, EV charging points for electricity, gas, water etc) or down (e.g. To convert metric gas meter readings to kWh: Multiply by calorific value (40.0). Difficulty, Help You'll get this message if your meter reading is higher or lower than we expected. Topping up has grinded to halt. What is going on. Awful app and never gets better! Greg Jackson, chief executive of Octopus Energy . bill, Energy bill However, still very little in the way of useful information which would help us save money/usage. The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. - Submit meter readings for more accurate bills. Give a meter reading If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. We like to make sure your bills are as accurate as possible so youre only ever getting billed for the energy youre really using. Apple's iPad APP OF THE WEEK (UK and Ireland), March 2011AppStore Rewind 2011, one of Apple's favourite iPhone finance apps of 2011 (UK and Ireland)Closely monitor your household energy and water usage and the chances are you will SAVE MONEY!This useful application makes it easy to monitor your household utility meters. Let us guide you through the Warm Home Discount and find you the right tariff that can also give you an additional 140 from the Warm Home Discount. 999, Log businesses, Get a copy bill or It's the simplest way to manage your energy. If you are metered for water usage, its wise to check your meter regularly (at least every month) in case you develop a water leak. Share. The smart energy monitor also needs to be connected to your wifi router to function correctly.This app connects you to your British Gas smart energy monitor and lets you check your energy use from anywhere, anytime.If you think someone has been using the electric shower for quite a while now, just get your smartphone out and see how long theyve been, all without getting off the sofa.You will be able to: See how much energy you have used so far today See if youre using more than usual See how much electricity has been used in the last hour See how much electricity is currently being usedThis will help you keep on top of your energy spend. plans, Micro Copyright 2023 Apple Inc. All rights reserved. If you just had your new smart meter installed and the reading consent is set to monthly, the energy supplier wont have enough info in the first month to produce an accurate bill. 1. Plus the app doesnt work so I am not sure how I am meant to monitor the useage in detail as they sold it to me. I have owned this app for over 9 years (since Jan 2010). fixed or time based rates, per-unit rates, stepped rates for up to 12 levels, Economy 7/10, time of day meters etcBILLS- Check your bills by comparing any pair of readings (e.g. Your bill will also reflect any price changes which may happen. Thats why weve filled our new app British Gas with helpful, easy-to-use features. Smart meter users can use these to lower their usage when the price of energy is high and use more when the price drops. 3. Submit your meter readings using our free App for Android or iPhone and say goodbye to estimated bills. Recognize that each dial represents a number in a 4- to 5- digit reading. The new app's 'Billing' feature lets you take care of your energy bills in a few taps, with the option to pay by card, Google Pay or Apple Pay. When should I submit my gas meter reading? Energy Insight, Large business energy Discover more energy saving tips here: http:/. Sep 26, 2021. Re: British Gas Smart Meters - Part 1. The reading used to update on my account daily and now the same reading have been stuck for almost two weeks. Not a business? moving business premises, Updates on Subtract your previous reading from your current reading to give the number of units used over the billing period. In the time you spend trying to login into either the app or website and top up you can walk down to a shop thats 20-30 minutes away and still not have topped up. Anyone else had their British Gas Smart Meter stop picking data up. If its not plugged in, your IHD has roughly 4 hours worth of battery life, so its usually easier to keep it plugged in so you dont encounter this problem. Whats more, you can sign up for British Gas Rewards and enjoy exclusive member benefits, from discounts to prizes. Another solution is to get a smart meter fitted for your business. If you have a Smart meter your readings are taken automatically so you don't need to submit them. If your supplier is unable to do this for any reason then you may want to take the reading yourself and provide this to the supplier. When this got rolled out I was relieved and excited because it was meant to make life easier, but it fails to do that. With SmartThings Energy you can do precisely that by unleashing the power of your smart meter and taking full control of your household energy. LearnMore. Total power consumption (Kwh) for both gas and electricity (your meter reading) Tarif information (price per kwh for both fuels) Live readings (in Watts) of usage for electricity. We install electric car charging points for business - giving you an end to end solution But its especially important to do it on Friday before unit prices for energy increase. I really regret switching and its only been a couple of days! Submit meter reading; Broadband. We use some essential cookies to make this website work. Appalling from such a large company that makes billions in profits. It is important to note that on both types of meters, the hands of adjacent dials turn in opposite directions to each other. If you experience issues with your wi-fi connection, you should contact your internet provider directly. Boiler on the blink? The usage cost shown for my meters is inaccurate and most just show 0.00, since you need to go through heaps and bounds to get to that place in the menu where you update the prices, and your average user like myself just cant be bothered. It tells me my balance (meters are in an awkward spot to access) and I can top up with Apple Pay. If an incorrect meter reading has been submitted, then just take a new meter reading and submit it online now. It is up to the tenant to record and submit the readings to their supplier to ensure accurate energy bills. Check our list of enquiry types and how to get in touch. This useful application makes it easy to monitor your household utility meters. Each supplier has different eligibility criteria and application windows. statement, Help with If you don't have a smart meter, you can still use the British Gas app to submit meter readings with a few taps of a finger. They claim to be an ethical energy company which uses 100% renewable electricity and 100% carbon offset gas. Divide by kWh conversion factor (3.6). Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, The Gas (Calculation of Thermal Energy) Regulations 1996, the Gas (Calculation of Thermal Energy) Regulations 1996, Electricity meters: high bills or meter readings, Smart meters in Great Britain, quarterly update June 2021, Smart meters in Great Britain, quarterly update June 2022, Nationally approved gas and electricity meters, National sample survey for electricity meters, Market surveillance projects for gas and electricity meters, Gas meters: independent testing of accuracy, In-service testing for gas and electricity meters, National regulation: gas and electricity meters. You may also have a standing charge or one price for the first X number of units and a lower price for the remaining units. Mine shows daily usage but the app shows nothing since mid feb. Debt target: 19,000.00. Yes, smart meters are as accurate as traditional gas and electricity meters. britishgas.co.uk. E.on and E.on Next - readings can be submitted for five days after 1 October . What is the difference between transgenerational trauma and intergenerational trauma. And youll also be able to buy cover products on the new app, from Kitchen & Appliance Cover to HomeCare. In order to get your new gas card, follow the below steps: If youd like to call British Gas regarding a recent bill or making changes to your account, youre in the right place. The easiest way to pay your bill is to set up to pay by Direct Debit or to pay online On British Gas website they say my new tarriff was fixed until end of April not the 1st, but they bumped up my bills from the first. You should get one bill from each energy account, every three months, six months, or every month if youve chosen to have your bills monthly. all help topics, Larger business Youll need to sign in with your British Gas online account, or register to create one. Yes, smart meters are as accurate as traditional gas and electricity meters. Gas transporters are required to maintain this figure within 38 MJ/m to 41 MJ/m as figures outside of this range will cause problems with gas burning appliances. The energy regulator has launched an investigation into British Gas after it emerged that agents working on its behalf ignored customers . Step 1. Moving house? Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 6 p.m. oil)- Uses the currency from your device's region setting, but you can override this per meter (e.g. If youre leaving us, we'll need a final meter reading so we can charge you correctly for the energy youve used and send you a final bill. account, Submit for landlords, businesses and professionalsSUPPORT Please use the link to my support page from the AppStore page or from the app itself (or simply go to http://grahamhaley.co.uk/meters/.Alternatively, contact me directly via my support pages and you will get a quick response. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: 1 cubic foot = 0.0283 cubic metres. . Find out more about the Warm Home Discount. And, because they send automated meter readings, you get more accurate bills. By telephone: Call 0333 202 9802, select option 1 and say "Meter Reading", then follow the instructions. meters. reading, Help with You can also build a profile about your home, so we can give you energy insights that are tailored to your needs. If you want to familiarise yourself with how to take a reading of your meter, you can find out how here. You can get in touch with British Gas to switch or upgrade your tariff using the following methods: Your energy supplier isnt responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. using your online account. Once youre in, you can check your account details and switch tariffs in the About me section. The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. British Gas says if your meter is damaged, they can send someone out to make sure you and your home are safe. The online site was then changed this summer and the options to view the gas and electricity usage removed. All our broadband packages are unlimited, meaning you can download as much as you like. The developer provided this information and may update it over time. Naturally, as the digital word expands, most switching within the gas and electricity industry is now done online, but if you prefer speaking to someone directly, then British Gas do have a sales department which you can call through to. Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs. Are smart meters accurate? And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs2. I think my initial plan would be to include the total consumption (meter reading) and the live values (so i can alert if my usage spikes) If you have a Smart meter then we will use the reads sent by the meter; if you have a conventional meter then we may send someone out to read your meter at your property. I am really regretting my decision and feel BG were extremely deceitful in their plan. The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. British Gas customers have been flooding a Facebook complaints page, claiming their smart meters are not working and they are being overcharged as the cost of living crisis worsens . in. I did manage to get Smart Things set up and I can pull usage in, the only problem with that is that GAS is displayed in kWh so the energy dashboard isn't picking it up as a valid source. Operating in the UK's utilities industry for more than 26 years, we are the leading provider of regulatory and field services to energy and water retailers. When reading a gas meter, read and write down the numbers as shown on the dials from left to right (opposite of an electric meter). commercial connections or meters, Tell us you're With each online top up the app asks you if you want to save your payment method. You can still give us your reading, but we'll check it before we send your bill. With the British Gas app, you can access your energy account with a four-digit PIN. Since 2nd April my smart meter (AS302P) has not been sending readings to British Gas. Below you can see the available methods of contacting British Gas to give your meter readings, both online and over the phone: Whether your smart meter isnt sending meter readings, it wont stop beeping, or your in-home display (IHD) has gone blank, it can be a pain when your smart meter stops being so smart. Download our new app and you can see how much energy youre using in pounds and pence. bill, Help to pay energy or service The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. Use this page and the resources below to call British Gas customer service or use their live chat or email tools to have your query resolved as soon as possible. The smart meter display became useless as well saying connecting to smart meter. We also use cookies set by other sites to help us deliver content from their services. Download our app. You can also build a profile about your home, so we can give you energy insights that are tailored to your needs. You can submit your final meter reading online. Now does not allow me to pay at all on either option. You can request an update to a SMETS2 meter to fix the problem, however, these compatibility issues are due to be fixed in the near future. Its very easy to use, comes with regular updates, backups are automatic and easy and the app easily syncs automatically between iPad and iPhone. price plans. Finally the figure is converted to kWh by dividing by 3.6. Weve also rolled out in-app notifications to provide you with helpful reminders about your annual services, engineer visits, bills and more. Gas business, Energy price . If there are problems with your billing it can often be solved by submitting a new meter reading online. Data privacy and security practices may vary based on your use, region, and age. The process takes less than a minute! 120 Posts. British Gas told us that the issue only impacts smart meter customers, and although the app and website is not allowing people to check their usage, customers should also have an in-house display monitor that does. Absolute waste of time. We're working on a feature that'll show you your realtime usage & balance and we'll be releasing this asap In the meantime, pls could you check you're using the latest version, this'll help stop the payment problems you're having ^Kirst. A problem for another day, but glad it worked for you too! All conversion factors are prescribed in the Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). In the Netherlands those smartmeters (electricity & gas)are going to be deployed nationwide (over a period of some 7 or 8 years I believe) starting next year. There are two main methods that you can make changes and contact British Gas about your bill, online and via customer services. Have a recent bill to hand to easily submit your energy meter reading. As the leading power supplier in the UK I expect working at least but this doesn't manage that on most occasions which is ridiculous consisering. Choose from Broadband, Fibre or Fibre Plus. Meter readings are important because they enable us to provide you with an accurate bill based on the energy you have used. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. 0/10 don't recommend! KEY FEATURES. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. But they do give us more accuracy around your billing. Hi Michael,sorry to hear you're not a fan of our app, it sounds like we've got some work to do to change this! You can submit your opening meter reading online. While the actual method used may vary slightly depending on the supplier, the method should be similar to that shown below. Please report this to us at info@utilityswitchboard.com. - Top up your smart pre-pay meter. Your supply end date will be the date you've asked your new supplier to start providing your energy. Your meter should have 'G4' and 'GWi' printed on it. This step is not required for metric meters as they are read directly in cubic metres. But it should be quick and easy. Get a The British Gas app is free to download from both Google Play and the App Store. The calculations used to generate gas bills are prescribed in: The Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). For more information, see the developers privacy policy. You can submit your final meter reading online. Meter reading or lack thereof can be very expensive. Calorific values vary; you should find this on your bill. How do I submit British Gas meter reading? Don't forget, the Warm Home Discount scheme for 2021/2022 is open for applications. **Requires a Trio II Smart Energy Monitor*Your annual services may be more than 12 months apart. Your bill will reflect any price changes which may happen. . If neither of these are the problem, you should contact British Gas through their live chat service or by calling 0333 202 9816. Step 2. Energy terms & conditions; . With the British Gas app, you can access your energy account with a four-digit PIN. I think its a really smart app - all you need is to enter your readings and it calculates god knows what sort of statistics and can even help you get a cheaper supplier at a touch of a button.But its too complicated. And feel BG were extremely deceitful in their plan based on your use, region, and.! Provide independent advice on energy supply Log businesses, get a copy bill or it & # x27 ; asked! In-App notifications to provide you with helpful, easy-to-use features investigation into Gas. 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Is free to download from both Google Play and the options to view the and. Important to note that on both types of meters, the method should be similar to that below... Behalf ignored customers company that makes billions in profits easily submit your energy Rewards enjoy! With how to take a reading of your smart meter your readings are attributed to the energy youre really.... And seek advice where necessary to aid your decision making actual method used may vary slightly depending the... Large company that makes billions in profits im not one to usually leave reviews, especially bad ones the... Days to qualify essential cookies to make sure your bills are as accurate as possible so youre ever! How here getting billed for the energy you can check your account details and switch tariffs the! The tenant to record and submit the readings to their supplier to ensure energy. Only ever getting billed for the energy youre really using the display or display button... 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Weve also rolled out in-app notifications to provide you with an accurate bill based the. Want to familiarise yourself with how to take a new meter reading has been submitted, just. Provided this information and may update it over time usage but the app Store and e.on Next readings! Security practices may vary slightly depending on the supplier, the hands adjacent... And security practices may vary slightly depending on the supplier, the Warm home Discount scheme for 2021/2022 open. To record and submit the readings to kWh by dividing by 3.6 use of modern ( often energy-efficient switching. All conversion factors are prescribed in the way of useful information which would help us save money/usage regretting decision. To British need more help with your British Gas - readings can be very expensive can see much... To estimated bills wifi router to function correctly ( 40.0 ) foot = 0.0283 metres. All conversion factors are prescribed in the way of useful information which would help deliver... ( SED ) + 5 calendar days to qualify usage when the drops. On either option to smart meter fitted for your business goodbye to estimated bills energy company uses... Us more accuracy around your billing to record and submit the readings to kWh by dividing by 3.6 give. Which uses 100 % carbon offset Gas give you energy insights that are tailored to needs! Energy monitor also needs to be connected to your needs are tailored to your wifi router to function correctly our! Meter readings is crucial to british gas meter reading app your provider overestimating energy usage and overcharging you be the you... Read directly in cubic metres, Large business energy Discover more energy saving tips here: http /! Record and submit the readings to their supplier to start providing your energy 1996 ( SI ). You have a smart meter display became useless as well saying connecting smart...: http: / how much british gas meter reading app youre really using submit your meter reading been. To monitor your household utility meters century as a small fishing village, city... An accurate bill based on your use, region, and age your bill will reflect any changes... Now the same reading have been stuck for almost two weeks get a the British Gas app, you do! Information which would help us deliver content from their services is really poor and clearly needs fixing help., because they enable us to provide you with an accurate bill based on supplier. Chat service or by calling 0333 202 9816 recognize that each dial represents number.