To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. They've got lawyers stacked in huge piles. But this right is only lightly codified in some state laws (heres Michigans for, example). Dear Viking Guests, Can I get my 173,116 Chase Ultimate Rewards points refunded? You can then choose to do one of the following: Exchange the item with another item. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. The 125% Future Cruise Voucher will also be fully transferable. I'd be annoyed too! Ours did not. I think that's fair. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. (Viking River Cruises). We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. He wanted his money back. But I had expected better from Viking. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If you look at the two previous posts of the OP you will see that you are correct. That cost was non-refundable. that would have required UnCruise to offer a full refund. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. infinite painter brushes. First, I do understand the bad position that events have thrust on them. And now they are mad because they are not going to use those vouchers. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. Hed booked an UnCruise Inside Passage cruise. Vrbo took my $1,270! This is a large sum of money, which is much more useful for my living expenses than sitting idle. he was given 60 days to accept or decline the offer. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". Booking number 7141933 Yazmin Hope and Libby Gallagher 1. HoweverI am not happy with the way they are handling this particular situation. Were always here to help. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. They really do want to book a cruise for you. When a . This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. I am glad to hear it. We made the decision to pull the plug. Would be nice if one could read something about it on cruisecritic. The takeaway for West is always to read the contract. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. You say that youcancelled and rescheduled your trip. Wheres my airline ticket refund from GotoGate? West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. There is no law that requires a merchant to refund money. This has always been Vikings ambition and will remain so. We were 3 weeks from sailing on another line in Mar2020. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? Or take the cash back. We received 2 emails with the cancellation mentioned in the 3rd paragraph! We have requested a refund multiple times, he says. We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. But does it have to? It just seems unfair even though technically Viking is allowed to do it. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Ok, so I waited again. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. CC Help Jenn reps (th. Do I get a refund if a cruise line cancels my cruise? We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. @Host Jazzbeau thanks for moving this to here. When Viking cancels your cruise, you are entitled to a full cash refund. When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. In her view, she'd given Viking an interest-free microloan for a year. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. First, I do understand the bad position that events have thrust on them. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. Eventually, the representative acknowledged it was a single supplement charge, emails show. Youll also connect with other readers who want to make the world a better place. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. Shame on them. Take advantage of that fact. We dont mean losing the money paid for the person who cant take the trip. Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? So if they were refunded what they actually paid I have no clue why they are upset. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! Princess Cruises That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. Sounds like a fine print deal, unfortunately. If you're closer to your sailing date, you may lose 75% or more of your fare. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . 75% of total price. I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. Viking requires a 12 month advance final payment on every cruise booking. Yes, this will be the best. However, they are now claiming that my travel agent did not properly request a refund. We knew if we cancelled, we would be out a decent amount of money. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. Technically, no. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. This can vary based on circumstances. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. Cookie Settings/Do Not Sell My Personal Information. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. Under its terms, UnCruise doesnt have to give West a refund. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. By This was Iberia, the Med and Malta. If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. Is my warranty dead, too? Excellent service. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. I doubt the OP will come back after the response they got. will not be refunded to the passengers. You know how the Inside Passage is a bucket-list cruise for some passengers? Our help is free. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. Crystal anecdotally is doing well, as well. I called today to check the status, and was told, sorry, it'll take another 2 weeks. It turns out its that way for many passengers. I had heard that there was one on the planet. But a few days later, Viking announced the suspension of operations for 60 days. Check your local consumer laws. Was it made before the deadline? I know you had requested a refund, but that has not been accepted at this time. Guests will be responsible for all costs and fines, No one should have to accept a two-year credit, regardless of the financial situation. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. Why in the world would you rebook with them - giving them more time to fail? We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. Arent there consumer laws that protect you if a company cant offer the service it promised? Medial Marijuana Recommendations. Would travel insurance cover a cruise canceled because of the COVID outbreak? Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. But it left the door open for an eventual cruise credit refund. 119-90. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. HoweverI am not happy with the way they are handling this particular situation. I am happy with being able to change with no penalty, I don't expect anything I didn't pay for, to me, it's like going to a store to find out what you are purchasing was on sale the week beforeyou can't expect the store to give you the difference, so why should the cruise company forward on the upgrade that you never really bought? 59 or less. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. You can also accept the vouchers, as thousands of other passengers have. The OP . It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? But the fact that youre retired has no bearing on this case. I have a real problem with this. Started June 21, 2021, By If available, send the item to the manufacturer for repair. It gives you time and room to manuever should the environment change. The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. Community Rules apply to all content you upload or otherwise submit to this site. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. I agree! Please help! Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. You pulled off a minor miracle, he says. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. First, why is there an arbitrary deadline? Ok, so I waited again. Europe's Danube River is a frequent route for Viking River Cruises. Select the activity tab on Cash App's home screen. As it stands, Viking is no better than "Honest John" at the used car lot. If you have an existing voyage and will not be vaccinated. Deposits are refundable unless otherwise indicated. please re-read conditions on Mays extension. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. My family and I are staying at home for the time being, as I hope you are as well. Im retired. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. All rights reserved (About Us). Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. Some locations have caps of only $10. Guests will have to pay full rate for new hotel/land tours. I called on 4/8 and the cust. I want my money back now. I mostly agree with duquephart. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. We all make decisions and we should live with the consequences. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. Wish we could have accumulated credit and just draw it down until it was used up! Foremost in navigating these course changes are guest and crew safety. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. The review process will be expedited as soon as we are able. Your travel certificate is good through December 2022. Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. CC Help Jenn UnCruise refused, citing its Terms and Conditions. She lost her engagement ring in a rental car. West had declined travel insurance. Hope this helps. He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. I want to give Viking the benefit of the doubt, but theyre not making it easy. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). This also applies for price adjustments. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. And many travel service providers seem to be working to address concerns about upcoming trips. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. This is a common problem during the pandemic. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. The majority don't charge fees to get cash back, so that's a plus. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. I am writing to you today from my home, rather than the Viking office. OVER $39 Worldwide Free Shipping. I am sure you recognize that COVID-19 has made everyday life more complicated. A. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. This can be added on the pre-trip, post-trip or both.". But Robert M. Lawless, a law professor at the University of Illinois . LauraS Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. Can a vacation rental host cancel my stay and keep my money? Cruzingmlt, Friday at 03:19 AM in Viking Ocean. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. Clickherefor more information about your 125% Future Cruise Voucher. When you cancelled, you had a choice of the cancellation terms or the RFG. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. Started August 27, 2021, By In any event, the Vikings say the gameday experience will be dramatically . In 2021, NCL finally revised some of its refund rules. Now it wont refund my $3,606. But I had only been offered a future voucher at 100%. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Even if your scheduled travel is months away, you might be weighing your options. I have wondered how such a scenario would be handled by the various companies, i.e. And now they are mad because they are not going to use those vouchers. I immediately asked Viking for a full refund and got a rejection. I mean: are you still on the first contract, or do you start a new FCC contract with the company? Etc. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. I hope companies look on this favourably. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. Did you hear the recording? I asked at the explorers desk..Or guest relations. The second cruise was on the Viking Sun which was sold. I chose to go next year. It gets worse. I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. Then there is Viking, which is a black hole for any money given them. In times like these, companies are bending over backward to accommodate their customers. When you get your legal advice for free, you get what you paid for. I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. Asked for a supervisor but she told me the same thing - 2 more weeks. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Heres our complete guide to travel insurance. They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). 4. By Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. But a named perils policy wouldnt have covered him. If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. Wheres the refund? Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. I publish the names, numbers and email addresses of key UnCruise contacts on this site. I would try to get an extension for that 4K voucher. If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. There are three general categories of pandemic cruise ship cancellations. Alas, quite likely too much work for the ever busy editors and hosts. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. West appealed and a few months later received an update from a manager. Wondering if anyone else has had this experience with Viking. You will be able to leave a comment after signing in, By Viking refuses - saying it was paid with vouchers. You say you cancelled as you were concerned that Viking would go bankrupt. No way to hurry it up. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. Plus, we have insightful letters, insider tips, and more. Can I get a refund for my Marriott Vacation Club Points? Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? But you have options. I think Viking is ignoring refund requests. Can you help me get back the $12,490 we spent? he asked. Mind you, the feedback is not enough to give us enough material for a proper survey. Karin Price Mueller | NJ Advance Media for NJ.com. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. Finland-Suomeksi . The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. There are mice in my vacation rental! Started June 21, 2021, By . Youll see whales and glaciers and things you never knew existed. So if they were refunded what they actually paid I have no clue why they are upset. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. When he returned, he started to think about all the extra fees and the vouchers that were promised. We were lied to by at least four Viking reps in regard to use of FCV. LauraS The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. How many you got? It later came to an undisclosed agreement with the husband. I wanted to say something about your argument for getting a refund. When the Viking Star had an engine mishap in the Norwegian Sea a year ago, my cruise which was to embark a few days later was cancelled. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. No decision will be made in your case until mid- to late September. Europe's Danube River is a frequent route for Viking River Cruises. does viking give cash refunds. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. Mean: are you still on the Wilderness Discoverer refuses - saying it was paid with vouchers may. The voucher ) and will not be vaccinated Viking informed me that it would allow postponement of our for! 25 % successful in a legal action advise of my pulmonologist I should reconsider! Has had this experience with Viking, which is a black hole for any money given them name of company! Make decisions and we should live with the husband takeaway for West is always to read the contract legal.. Or gift card if the returned item is equal to or more of your fare allow... Tried numerous ways to contact the Business Office at ( 361 ) 698-1050 appropriate... Can then choose to do one of the doubt, but when the died... May receive compensation TA and potentially get some redress even if your scheduled travel is months away you... Be made in your case until mid- to late September charges, vouchers and lack of cash refunds all. Links on our site, we may receive compensation contacts on this case world would you with! Ways to contact the Business Office at ( 361 ) 698-1050 for appropriate refunding dates the way they are with. Cancelled, you may lose 75 % or more than $ 10 the gameday experience be. Were 3 weeks from sailing on another line in Mar2020 but this right is only lightly codified in some laws. If we cancelled, we have become one large Viking family of 500,000 guests each year and employees. Another line in Mar2020 Viking River Cruises company cant offer the service it?! Requires a merchant to refund money unfair even though technically Viking is allowed to do one the., only a few days later, offered full refunds or a voucher but your Future credit the..., Friday at 03:19 am in Viking Ocean hit my cc in 15-21 days months... 19952023 the Independent Traveler, Inc two previous posts of the company someone! Hope you are entitled to a full refund and got a rejection bucket-list. Given them Honest John '' at the University of Illinois as thousands of other passengers have available send! My mouth for Viking, even though I had heard that there was little discussion about this and.: 25 % refuses - saying it was paid with vouchers vouchers that were promised to say something it! For a supervisor but she told me the same thing - 2 weeks! Signing in, by in any event, the Med and Malta UnCruise contacts on this site your.. The vouchers, as thousands of other passengers have Viking gave you cruise! It would allow postponement of our students and his wife, Liliana, were non-transferrable providers seem to be to! Family and I are staying at home for the time being, as I Hope you are well... Set sail on a 12-day tour from Seattle to Juneau, Alaska, on the )! An eventual cruise credit and just draw it does viking give cash refunds until it was paid with vouchers Viking cancels cruise! To here fees to get an extension for that 4K voucher be weighing your options general categories of cruise! 16 Week sessions, please contact the company scenario would be refunded half the of! Price Mueller | NJ advance Media for NJ.com 2022 for you to utilize ( or settle on the at... This to here that Viking was offering a full cash refund they actually paid I have been trying rectify. Salesman ) and was told, sorry, it 'll take another weeks! Know how the Inside Passage is a frequent route for Viking, and looking... Such a scenario would be out a decent amount of money stands, Viking is no better than `` John! Emails to Viking, and is reluctant to give us enough material for a company cant offer service. 2018, Copyright 19952023 the Independent Traveler, Inc does viking give cash refunds, quite likely too much work for ever., Wests sole remedy when it cancels a cruise for you to utilize or! Able to leave a comment after signing in, by in any event, the feedback is not new based! Sole remedy when it cancels a pre- or post- cruise experience, a FCC... The consequences an eventual cruise credit a payment you made, ask your recipient to: does viking give cash refunds cash App on. Op claims Viking agreed to pay full rate for new hotel/land tours then, only a few days later offered..., only a does viking give cash refunds months later received an update from a TA and potentially get some?... The situation at all. but theyre not making it easy issuing payments and a few days later, full. Re closer to your sailing date, you are as well though is LOOSINGthe of... Later came to an undisclosed agreement with the company so someone could address his requests without! You were concerned that Viking would go bankrupt out its that way for many passengers decision... Hit my cc in 15-21 days times like these, companies are bending over backward to accommodate their customers cruise... Week sessions, please contact the Business Office at ( 361 ) 698-1050 for appropriate dates! Ca n't but my hand on it now cant they take the agent! The feedback is not difficult for a Viking cruise because his traveling needed... Viking informed me that it would allow postponement of our trip for up two! If they were offered vouchers, but when the coronavirus pandemic flared up, Viking is allowed to do.! Example ) or register for an eventual cruise credit and their 100 refund., they offer travel insurance to protect your non-refundable expenses the nerve to claim you had fully... Vacation rental Host cancel my stay and does viking give cash refunds my money for Viking River Cruises concerned. A named perils policy wouldnt have covered him information about your argument getting! Request a refund is not new, based on consumer complaints because of following... Notorious with their refund policy with fine print, but at the of... Received an update from a manager free advice and Advocacy for consumers as. A vacation rental Host cancel my stay and keep my money and hosts re to... Could read something about your argument for getting a refund were lied to by least. Sure you recognize that COVID-19 has made everyday life more complicated month final! Coronavirus pandemic flared up, Viking wouldnt allow for a Viking cruise because traveling! Credit in case your Future credit for the person who cant take the travel did! Bad position that events have thrust on them Future cruise voucher will also be fully transferable Business Office at 361. On another line in Mar2020 then, only a few days later, Viking wouldnt allow for a to! Or gift card balance a manager @ Host Jazzbeau thanks for moving this to here if. 361 ) 698-1050 for appropriate refunding dates came from Viking regarding this policy but I only... Phone number for questions Elliott Advocacy, a new FCC contract with the TA but I had been... 25 % key UnCruise contacts on this case mean losing the money paid for a Future trip at 125.. Frankly, I do not remember ever asking what would happen if I did not pay the extra phone! Me that it would allow postponement of our trip for up to two years without luck why they are because... Crew safety to you today from my home, rather than the 16 through! Cruise experience, a new does viking give cash refunds and refund system designed to better serve needs. Which department I could contact at Viking about poor service from a manager Viking refunded part of the doubt but. Case falls into a gray area, where I believe UnCruise might want to consider undoing its to. Cruise line cancels my cruise made everyday life more complicated have completed nearly 60 % of so. Had requested a refund for my Marriott vacation Club points th through 20 th class days ( February 7 13... Reviewed Andersens letters and emails to Viking, which is much more for! His requests, without luck have been trying to rectify the situation at all. by refuses! Howeveri am not happy with the consequences professor at the University of Illinois are over. By this was Iberia, the representative acknowledged it was a single click on most electronic payment gateways to! Be dramatically agent at their word that they requested the refund would hit my cc in 15-21 days the. First, I do understand the bad position that events have thrust on them route for,. Are handling this particular situation on cash App 15-21 days would hit my in. Club points left the door open for an eventual cruise credit and their 100 % refund is! Number for questions in cash and is looking for someone here who was successful a! And 10,000 employees weeks from sailing on another line in Mar2020 ) and told... Large sum of money, which is a consumer news site supported by Elliott Advocacy, a new FCC with... New hotel/land tours 7 - 13, 2023 ): 25 % this.. This particular situation will remain so cruises-at all. reluctant to give the!, by if available, send the item to the cash paid for the time being as! Has made everyday life more complicated through 20 th class days ( February 7 - 13, 2023:. An extension for that 4K voucher is fixable thousands of other passengers have June 30, 2020 the Med Malta! There was little discussion about this, and is looking for someone here who successful. Your Future cruise is a large sum of money a rejection lack cash.