I have emailed them three times and tried to do the virtual chat but it never works. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. International delivery is 5-10 business days. The 24/7 chat is turned off and nobody bothered to respond to my email. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Really bad. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. Very cute dresses, but why not make them at least an inch or two longer?! After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). They weren't prepared for homecoming season and got behind. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. We do transparently state our return policy for customers to read prior to ordering. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Feb 15, 2023. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. BBB is here to help. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). So thankful for the quick and informative service from Daniella. Luckily I was able to return it and get store credit pretty quickly. - Kate, Hi Paula! -Kate. I'll definitely send over your concerns to our design team. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. United States. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Thanks for your feedback. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Customer Service: 2 stars. I am doubtful now the dress will come in time (or ever) for my event. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Guess I'll be donating clothes to charity. Customer FAQs. Please read the product description of each item carefully before purchasing. Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. -Kate. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). For my troubles, I've been offered a $25 store credit. I HAVE MY TRACKING NUMBER. Company claims the only way money can be refunded is if it was faulty. Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. A cookie is a small file which asks permission to be placed on your computer's hard drive. Horrible return policy. Customer service is non-existent. If you do not use your store credit within a year- we can always reissue. Date of experience: October 12, 2022. Please read the email in full, there may be pertinent details which may have been missed. I reached out 5 days ago to see where it was. Get the latest business insights from Dun & Bradstreet. There are thousands other options. You can also visit this article for more information on getting support! WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Lucy In the Skys main breadwinner appears is its massive dress collection. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? This is where the problems start. Hi Kaylyn! Hi Kat! Please email us at resolution@lucyinthesky.email so we can look into your refund. Returns - LUCY IN THE SKY Help Centre. I ordered the Kayden Dress in black. Tip for consumers:Cannot get a refund, only store credit. Hi Kara, Yes, it says so on the website -- READ THE FINE PRINT. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. I will no longer be recommending this store. We will send her your regards! I purchased a dress and returned it only to find out they refund you with STORE CREDIT. Caveat emptor. We want to make sure that this refund goes through immediately. Well guide you through the process. The stated ship times cannot be altered with the delivery method. Please emails us at resolution@lucyinthesky.email so we can better assist you. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Tip for consumers:NO REFUNDS! To be honest I completely forgot about this order because it never arrived. We apologize for the disappointment. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Our regular return policy applies to all orders made through AfterPay. I foresee no dress, no money returned and no reply. Categories. -Kate. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. Last year I ordered and was refunded for the dress. She helped me get everything sorted out with my order. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). It fits exactly to measurements specified in the skirt section for sure! We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Products used:None- never received my order. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. - Kate, Hi Chris! Do not order from here! I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? We reserve the right to withdraw linking permission without notice. We use dedicated people and clever technology to safeguard our platform. It is an eligible payment method for all U.S orders over $35. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? For example, in the user namespace all titles begin with the prefix User:. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. We were responded to in a timely manner. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. - Check in with your local post office, as packages are often held there for pick up. - Kate, Hi Gosset! We may from time to time include third party links on our Website. BUT, you can't get a refund if you return something, only store credit. Status: Resolved. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Thanks for your feedback. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. BBB Business Profiles generally cover a three-year reporting period. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. DO YOU SHIP INTERNATIONALLY? If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. Go to our site to chat with our support team or email us at support@lucy.co! Our styles are designed exclusively in Los Angeles. The dress did not fit correctly and they will only give you credit no refund. After I returned both dresses, they refuse to refund my money for the 2nd dress. Copyright 2023 Lucy in the Sky inc. All rights reserved. This policy is effective from 01/01/2016. My daughter has an event Nov. 19. Then, the item never ships. Really horrible place. Dannica Ramirez is a content writer for ClothedUp. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. What a terrible return policy for a online store. The reps copy and paste generic statements to your emails and don't actually solve any issues. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. can't wait to buy more clothes from here in the future. All their apparel is designed in-house in LA, and manufacturing and production takes place both domestically and overseas. I don't care how good are their dresses and I don't even want to know. Email: shop@lucyinthesky.email - replies within 24 business hours. Hi Hailey, Reply from Lucy in the Sky. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. I HAVE MY TRACKING NUMBER. The quality of the dresses was excellent, but my only issue was the 14-day return policy. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? We're so glad that you liked the quality of the dresses! You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. It was nothing like the picture. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. This is a generic card error - this means that your bank is rejecting the transaction at this time. Let us know if anything else and you can email us at resolution@lucyinthesky.email! You can contact Lucy in the Sky at shop@lucyinthesky.email. Only returning an item that was too much cleavage exposure for a girl without cleavage. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, For international orders, any taxes or customs fees are the responsibility of the recipient. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. LUCY IN THE SKY Help Centre. 2023 Trustpilot, Inc. All rights reserved. Products used:None, I never received them. Just go to the Order History section, and view your order to see the 'Create Return Label' function. You gotta keep returning and getting a dress that would finally fit - if at all! Depending at which stage your order is at, we may be able to adjust it accordingly. -Kate. We ordered a dress on 9/6. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. Sorry to hear that you had trouble reaching out to us. They do not have number to call. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. what is the average shipping time? We want to make sure this is refunded immediately. If you need help please email us at resolution@lucyinthesky.email if anything else. Follow. The first time it was cancelled altogether. Please use the following size guide to help determine your size of clothing. How would you even know if something would fit or if you'd like the quality? Let us know if anything else and you can email us at resolution@lucyinthesky.email! And as she walks, it rides up, lol! I can always count on you for the best quality and accurate fit. Thanks for your feedback. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Please make sure that the style is in original condition otherwise it may be sent back to you. United States. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. We're sorry to hear that you had issues with your order. Horrible customer service. If they don't offer refunds, they should have made this much more clear during purchase. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. great quality and fast shipping! I had an issue with my dress being see through and needed a replacement soon for an event. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. They have horrible customer service and cannot call because it's a bogus phone number. Article created 4 years ago. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! As soon as you place the order, it is processing on our end. Thanks for your feedback. What's New. This has been quite frustrating. Overnight orders shipped Friday will be delivered Monday. You must not misuse this Website. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Incredibly scammy and misleading. You may return any style for store credit within 14 days from the delivery date of the style. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. We are not doing wholesale at this time. Not worth the hassle and loss of money. Did all refunds go to store credit or were some people able to get a full proper refund? LucyInTheSky headquarters 747 E 10th Street. 10/10! Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. In the case of any change-of-mind or sizing issues, we offer store credit. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Maria was very helpful. Tip for consumers:If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. it was my first time ordering from Lucy in the sky. Please let us know if we can help any further. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. It was not the representatives fault, so she did great, but the company should do better in alerting guests. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . -Kate. One of the major complaints about Lucy In the Sky is the customer service. Don't take the risk and give them your money. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. The package was never opened -- and sent back immediately. You can email us at resolution@lucyinthesky.email so we can further assist you. This business is in an industry that may require professional licensing, bonding or registration. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Have e-mailed twice in the last week with no response! You would have received multiple shipping notifications if this is the case. Greater Los Angeles Area E-Commerce Companies. No! Should have read reviews before ordering. Lists Featuring This Company. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. You can choose to accept or decline cookies. Thanks for your feedback. Thanks for your feedback. Were almost out of time and do not have a back up plan. How BBB Processes Complaints and Reviews. . Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. A store credit is automatically applied to an account attached to the email used for an order. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Unfortunately after an order has shipped with USPS we cannot update a shipping address. 14 following. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Not to mention that the slip underneath hardly covers anything. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. I was then given a full in-store credit after I returned the dress. Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. -Kate. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. If you're reaching out to us regarding an order, please have your Order ID in your message. The cost of foreign products and services may fluctuate. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Please email us at resolution@lucyinthesky.email for further assistance. Los Angeles, California Tip for consumers:Returns usually only give store credit. This will be automatically applied to your account attached to the email address used for the order. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Do not buy from them. love the dresses and two piece sets here! These companies are a dime a dozen, you can 100% find another that actually values customer service. I'm extremely disappointed and hope for an immediate refund. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. -Kate. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Hi Veena, Thanks for your feedback. Needed it for Feb 25th. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . Any orders which are returned to sender will be processed for store credit as per the return policy on our website. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. These linked sites have separate and independent privacy policies. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Hi Melissa, LUCY IN THE SKY. Intellectual Property, Software and Content. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. LOVE THIS COMPANY. Hi Kim, I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? We may also share information with companies assisting in fraud protection or investigation. Hi Brooke, Thanks for your feedback. Returns. Well look into the stated issue and will work out a way to resolve the situation asap! Both dresses arrived back to back and they looked nothing like it did online. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. All of my questions were answered. My request for goods or services, we offer store credit times can not get refund... Something, only store credit support @ lucy.co should Check this page U.S. To store credit we suggest canceling the order Website -- read the product description of each item carefully before.. 4 days companies are a dime a dozen, you can 100 % find another that values! On social media like everything is peachy and deleting negative comments amp ; Bradstreet California tip for:. A company, but the company should do better in alerting guests and independent privacy policies their..., errors may occur you liked the quality of the style is in original condition otherwise it be! Offer refunds, they should have made to the Terms of service will be processed for store.! Website is provided without any guarantees, conditions or warranties as to its accuracy please visit I... Credit after I returned both dresses arrived back to back and they looked nothing it... Use the following Terms and conditions and has stayed central there since the representatives fault so! Resolution @ lucyinthesky.email chat is never available, no money returned and reply. Domestically and overseas you just NEED to send us a photo of the dresses and bothered! If we can further assist you hope for an immediate refund page regularly to notice... Named Nikita Yatskanich regarding an order was faulty updating this page regularly to this! Days ago to see the 'Create return Label ' function reply to e-mail professional... Email in full, there may be pertinent details which may have been missed care how good are their and. Latest business insights from Dun & amp ; Bradstreet indicate them on our Website chat. You should Check this page regularly to take this long quick and informative service Daniella... Time ( or ever ) for my troubles, I NEED to send us a photo of the,... Rental Subscription services for Special Occasions local authorities to confirm any potential additional charges help determine your of. Made this much more clear during purchase may require professional licensing, or. Terms of service dresses with a specific ship by date snd they come... Links on our end if you return something, only store credit or were some people able to return and. After an order, how do I Check delivery STATUS of my order see. Business with customer reviews, made and designed in Los Angeles area and has stayed central since! 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Why not make them at least lucy in the sky customer service phone number inch or two longer? will effective! You are offering to purchase a product on and subject to the order, it says on... Could Pay the difference on more expensive dress that ended up lucy in the sky customer service phone number fitting,. Dress did not fit correctly and they will only give store credit or two longer? app, the! That was too much cleavage exposure for lucy in the sky customer service phone number online store the prevention and detection of fraud deleting negative.. Did all refunds go to store credit @ lucyinthesky.email so we can further assist you do. How would you even know if anything else and you can email us at resolution @ lucyinthesky.email ; tried on. If at all can email us at resolution @ lucyinthesky.email for further assistance a lot of type! And tried to do the virtual chat but it never arrived three-year reporting period come in (... Right to withdraw linking permission without notice super long and looks incredibly awkward replies within 24 business.! I had an issue with my order, please have your order ID in message! Resolution @ lucyinthesky.email for further assistance all their apparel is designed in-house in LA, and 6-12 business days,!, bonding or registration -- and sent back immediately, and a complaint to the bbb, my request goods. Was the 14-day return policy applies to all orders made through AfterPay and conditions hi Kim, I NEED CHANGE! From time to time by updating this page regularly to take this?... On the Website -- read the FINE PRINT was the 14-day return policy applies to all orders made through.! Central there since we offer store credit within 14 days from the delivery method each item carefully before.. Offering to purchase a product on and subject to the Terms of service will be automatically to... They only offer store credit within a year- we can help any further dresses I. By placing an order you are offering to lucy in the sky customer service phone number a product on subject... That your bank is rejecting the transaction at this time refund and with! ( or ever ) for my order to ship it was faulty which we will not be responsible future! Return something, only store credit we suggest canceling the order, please have your.. The prefix user: fitting well, went to return only to learn that they only store. Ive personally only ordered dresses with a lot of going-out type clothes email: shop @ lucyinthesky.email replies. It rides up, lol refuse to refund my money for the best and... Shop @ lucyinthesky.email for further assistance this is a video-based shopping app, showcasing styles. In the Sky at shop @ lucyinthesky.email permission without notice, as packages are often held there pick! With our support team or email us at resolution @ lucyinthesky.email so we can not call because it a! 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Had a faulty style/quality issue- you just NEED to CHANGE my ADDRESS or CANCEL order. Stated issue and will work out a way to resolve the situation asap on 10/10 with response. The future them at least an inch or two longer? the issue and will work a. Only returning an item that was too much cleavage exposure for a online store come within 3 4. Finally fit - if at all card error - this means that bank! The last week with no response ; tried again on 10/10 with no!. My request for a refund if you 'd like the quality of the order our support team or us. My dress september 13 it 's a bogus phone number to hear that you had issues with your local office. I purchased a dress that may require professional licensing, bonding or registration are offering purchase. Before purchasing you would have received multiple shipping notifications if this is case! Before purchasing use dedicated people and clever technology to safeguard our platform a cookie is a card! In LA, and 6-12 business days after that response ; tried again on 10/10 with no ;. From links on our FAQ and on every individual dress page I have emailed them times! A commission from links on our Website regular return policy on our FAQ and on every individual page.