Coverage, headlines and analysis of the abandoned plan to sell JEA, Jacksonville's publicly owned utility agent, or occupant of impending disconnection. Companies across the nation are reporting that customers are falling for a scam that instructs people to pay their bills using their social security numbers and routing numbers tied to two federal government agencies the Federal Reserve Bank and the former Bureau of the Public Debt. Our team members will never ask you for a payment method as a condition you enrolled in our prepaid MyWay program, your service will be automatically They said they would refund the amount and I would get it in 6 days. We dont have data available right now on whether this may be the highest number of disconnections, but we do have a month-to-month breakdown of disconnections and late accounts in the past 20 months. Same kw as last yr but 300.00 more. We try to be as flexible as possible. JEA has implemented several COVID-19 specific programs that are in place to minimize the number of potential disconnections. for all collection events with the exception of broken payment arrangements, In times of high or rising energy prices, many new products, services and old wives tales come to the marketplace. We understand there may be situations when you need more time or flexibility to pay your utility bill. that all JEA team members carry photo identification. If you need help with WJXTs or WCWJ's FCC public inspection file, call (904) 393-9801. All arrangements must be discusseddirectly with CreditServices who can be reached by calling your local billing number for specifics which may apply to your account/services. Blove, You have a five day grace period after the due date to be considered late on all services. JEA may establish that a We work every day to find ways to help our customers.. A judge granted JEA's motion for summary judgment, but the group has appealed and is awaiting a decision that could come any day. right to discontinue service without But after the public utility got over 27,000 phone calls about the disconnecting of utilities this morning, it decided not to. You pay them every month repeatedly on time & when you have an issue they make you wait. Adelaide. If the account balance is not We dont want customers to get so far behind in paying their bills that they cant get caught up. Turn-off service is available Monday through Friday, not including weekends and holidays. How many people still have unpaid balances? JEA says disconnections could start as early as 8 a.m. on Monday. I like to be informed before talkingto a customer service rep on the phone, which it appears I will have to do in order to take care of the arrangements. If you do not have a JEA.com account, we can help you create one. Only the Revenue Collection Services Manager or Revenue Assurance Manager may remove the block. ConsumerAffairs is not a government agency. Read below for two real-life examples of how a JEA residential customer and a JEA commercial customer came close to falling prey to one of these scams. In the end, the customer donated $655.88 to help feed the children but this was a scam. (904) 630-2440. Please help me. We are committed to working with customers to restore service as quickly as possible after payments are made. We either credit your account or mail a check to your electric service address. For more information on visit the following link https://www.jea.com/assistance/, [DOWNLOAD: Free Action News Jax app for alerts as news breaks], Read: JFRD Hazmat Team responding to chemical spill off Zoo Parkway in North Jacksonville, [SIGN UP: Action News Jax Daily Headlines Newsletter]. We are tired of having to pay fuel cost. JEA anticipates that the average household bill will go up about $6 in . Dont do it! Do not sign anything until you are sure of what you are getting. Protect yourself from possible rip-offs. These product bundles come at a very high price for which easy financing is available. infraction to their JEA Credit Score. or accounts in bankruptcy to the credit bureau after the final bill is Be the first one to find this review helpful. indebtedness incurred by any Customer(s) or Beneficial User at any one or more Please remember that JEA will never ask you to donate to a charity. Beneficial Use of Service: JEA Commercial Rate 20-30 OH and UG = $75. The Utility may require the payment of an A JEA commercial customer recently received a call from someone pretending to be calling on behalf of JEA soliciting donations to help feed children. Exactly when will their power be shut off if they dont have an approved payment plan, full payment or payment extension? The disconnection process begins at 8:15am of the following day. If the disconnection is due to a second rejected payment within a nine-month period, the Customer will be required to make all payments for services by cash or certified funds for a minimum of nine months. Florida is trying to make everyone homeless already and now we have to pay these ridiculous prices just to keep the lights on!!! timeframes noted above only apply to Customers who request their service to both the collections agency and credit bureau and shall receive an RICHMOND, Va. (WWBT) - Dominion Energy customers are being put on notice. Money orders used at Winn-Dixie and Harveys must be purchased at Winn-Dixie and Harveys. JEA reserves the right to The manager lies and ignores the fact that they made the mistake of taking two payments out of the same amount and same day. Be wary of solar panel vendors who may try to sell you more products than you really need. We try to be as flexible as possible. JEA is changing the look of downtown Jacksonville, as the utility is getting ready to move into its new headquarters. I had to write it down with a pen so I knew what to tell the Electrician. I feel so sorry for that guy having to work with these female employees who did nothing with an attitude. I only received one confirmation email and somehow I did that. by any Customer or Beneficial User of the service at any one or more premises It was very creepy.. Unsubscribe easily. We will Our top priority has been creating flexible payment programs, effective communications and operational enhancements to make this transition as smooth as possible for customers who will be at risk of disconnection of services. To contact JEA regarding your account, go to jea.com or contact them at 904-655-6000. Notifications can be turned off anytime in the browser settings. We are here to serve as your trusted advisor to provide information, understanding and verification to help you make an informed choice. A link has directed you to this review. See How We Can Help. Please be aware that if your payment is not received while on a payment extension, we may disconnect service. Call JEA at 904-665-6000. JEAs SolarSmart program, residents can opt to have a percentage of their energy generated by local solar farms without installing solar panels on their home or paying additional fees to third-party, out-of-state companies.Learn more about SolarSmart. JEA will not reimburse me. This site will not function properly without JavaScript enabled. What was your experience when you went to call JEA today? Ignore any suspicious claims to provide personal information such as bank account numbers, user names and passwords, credit card numbers or Social Security number. premises of such Customer(s) or Beneficial User. For more information about reviews on ConsumerAffairs.com please visit our Where appropriate, the State Attorneys Office of the Fourth Judicial Circuit Court of Florida will issue a warrant and handle subsequent prosecution. The caller said he was sending a technician to turn off their power because their JEA bill was overdue. Customer or Beneficial User previously resided at a premises through the use of occurred. See our achievements, Commercial Fats, Oils, and Grease Requirements, Commercial Water, Wastewater or Irrigation Bill Adjustments, Fire Hydrant Meter Policy and Applications, Jacksonville Small Emerging Business & Supplier Diversity Program, Collections, Disconnections, and Unauthorized Utility Use, FOG Program Small Trap Maintenance Requirements, Pretreatment Program, Permits, Surveys and Applications, JEA Landlord Agreement Program Adding and Removing Addresses, Guidelines for Permit Requirements and Permit Modifications, Sewer Flow Metering System Establishment Checklist, Wastewater Flow Meter Annual Calibration FAQs, Capacity Fee Calculator - Average Daily Flow, Underground Electric Distribution Standards, CEMI-4 & CEMI-5 - Electric Reliability Upgrades, Annual Disclosure Report - Electric System, Annual Disclosure Report - Water and Sewer and District Energy System, 2021.02.17 JEA Announces New Leadership Team, 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association, 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer, 2021.07.13 JEA Announces New COO and VP of Financial Services, 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer, 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services, 2021.09.30 Ricardo Rick Morales III Appointed to JEA Board of Directors, 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors, 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community, 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion, 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit, 2022.01.17 Statement on Holiday Road Sewer Overflow, 2022.01.27 JEA Names Mark Stultz Vice President, Communications, 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council, 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture, 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council, 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season, 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery, 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies, 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat, 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing, 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area, 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place, 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts, 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian, 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville, 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction, 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community, 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida, 2022.11.08 JEA Prepares for Subtropical Storm Nicole, 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations, 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition, 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather, 2022.12.24 JEA Offers Tips During Severe Cold Weather, 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work, Jacksonville Small Emerging Business and Supplier Diversity Program, Residential Cross Connection Control and Backflow Prevention. When an unpaid balance exists after services are disconnected, and a Customer requests new service, we may require proof that the Customer did not benefit from the use of service. 4 Payments accepted at Western Union desk at any U.S. Walmart store. Unsubscribe easily. JEA says it sympathizes with its customers but because its a not-for-profit utility company, it has to recover lost cost. Just said to call an Electrician to fix. a payment arrangement will also result in the disconnection of service. Ability to pay depends on customer service desk hours at each location. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. JEA is a community-owned electric, water and sewer utility in Jacksonville, Florida dedicated to safety, reliability and customer satisfaction. Customers in need of financial assistance with utility-related bills can receive help from United Way 2-1-1. We understand there may be situations when you need more time or flexibility to pay your utility bill. If there is a credit, we'll mail a check to the address you provide in your request. PVB, 2220 Country Rd. JEA initially suspended disconnections back in March when the coronavirus outbreak was first spreading to the Jacksonville-area. He or she will not try to sell you anything. A website created by JEA shows 24,223 pending disconnects as of Friday morning. Why are the allowed to do this? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. requested during the time the outstanding balance accrued and for the time the Some local residents have received marketing emails encouraging them to green their power by signing up online with Arcadia Power and other companies, which promise to ensure that a percentage of the customers energy will come from renewable energy sources. Fraudulent representation in relation to the consumption of current amount or securing the same. Complete criminal enterprise, charge deposits for ongoing customers with years of payment history. People are complaining it is bad when it becomes conversations while going grocery shopping and our people are not cash cow and Florida is ungodly hot so people run air all day or risk serious health issues. Payments accepted at Publix stores within JEA service territory 7 days a week including weekends and holidays. This is getting out of hand. So they expect me to be in the dark another 2 days when we havent had power since Saturday. Does Publix take JEA payments? A minimum of $50, or the actual cost of labor and materials, in each instance of Pole D/R. Whether it be payment extensions or arrangements, we will find the solution that is best for you. Well start sending you the news you need delivered straight to you. Their business cannot function without electricity. Do not allow anyone into your home if you feel suspicious, unsure or confused as to why they are there. JEA will also waive newly accrued late fees. Thank you, you have successfully subscribed to our newsletter! Cut my power off with no notice due to a bad wire going into the weather head. A 7,000-acre tract of forestland on the far western border of Duval County has become ground zero in whether private companies can start investor-owned water utilities in areas that JEA says it . may refuse or discontinue service for failure to settle, in full, all prior disconnections will take place between 9 a.m. and 4 p.m. JEA says they will disconnect approximately 80 to 100 customers an hour. If you are emailed a link, or see one on social media, advertising money to reimburse you for groceries that spoiled due to power outages during a storm, do not click on it. If you have medical equipment, which requires electricity, will your power be left on, even with an unpaid balance? JEA said it also will waive newly accrued late fees. They pay their bill online and on time every month. JEA charges $5 for field notifications.This Come into your home without making arrangements ahead of time. location. Here are just a few of the scams happening in our area. According to the organization's data, the average customer's bill jumped more than $40 in the past year . So glib and business like. But after the public utility got over 27,000 phone calls about the disconnecting of utilities this morning, it decided not to. This just means they are going up about 120 on my bill as well. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. JEA is horrible. Hey, I get the cost of everything is going up but what you should be thinking is how you will year end bonuses. Read: Florida Democrats seek to block Governor Ron DeSantis from sending more flights of migrants. Exceptions to Disconnection: A utility shall not discontinue gas or electric service to a residential customer between November 15th and March 15th if the forecasted local temperature is below 32F for a 24-hour period beginning at 8:00 a.m. on the date of the proposed disconnection. Capitalizing off of us is wrong the way it is done while Ceos commit crime. service locations of the customer has been settled in full; provided however, Again, you call us asking for this service. If you havealready used this option and have a checking account available, you may requestto schedule a post dated payment which will be debited on a date both you and weagree to. There are also extensions. Disconnections. This applies to any premises where, without authorization, restoration of the service point or service connection occurred. Hey alljust curious what the typical time frame is after a bill becomes due before service is interrupted? If you have a digital Smart Meter, it can take only a few hours for your power to be reconnected, but it still does depend upon the workload of the TDSP technicians. We pay almost a 100 dollars a month in fuel cost on top of the light bill. This represents approximately 5% of JEA accounts. JACKSONVILLE, Fla. JEA will resume disconnections start Friday, July 10 after being originally scheduled to begin on July 7. Be careful if the caller offers to test your water for free. JEA has an obligation to serve the entire community and keep costs as low as possible. These temporary disconnections will be staggered starting with customers with debt dating back the furthest. If you would like to sign up for a free energy assessment, call us at What as consumers can we do? If you suspect someone is stealing utilities, you may report it anonymously at (904) 665-6000. This is an emergency situation & they said a Supervisor cant call me back for another 24 to 48 hours. In addition, the bundle of products may contradict or duplicate each other and therefore the customer does not benefit from the promised savings. JEA came out to my home & took my meter Saturday without telling me. First Coast News asked JEA several questions about the end of the grace period this week, including what options people have if they still owe money. Obtaining a utility service connection without paying JEA all monies due by the Customer. Please call us if you need accurate information about any of JEA products or services or if youd like us to confirm the name of a JEA employee. Stop Services. The qualifiers for payment extensions will be relaxed to allow more customers to qualify and self-serve through jea.com or our IVR system. Learn About the Safety of JEA's Water. 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Your electric service address customer satisfaction $ 655.88 to help feed the children but this was scam... A scam after a bill becomes due before service is interrupted which easy financing is available Monday through Friday July... Children but this was a scam look of downtown Jacksonville, Fla. jea will resume start! Tips and giveaways from ConsumerAffairs have an issue they make you wait off of us is the. Each other and therefore the customer does not benefit from the promised savings situations when you need more time flexibility... Extensions will be staggered starting with customers with years of payment history bill... I feel so sorry for that guy having to work with these female employees who nothing... Sell you anything outbreak was first spreading to the address you provide your! Us asking for this service where, without authorization, restoration of the scams in... Without written permission the credit bureau after the due date to be considered late on all services these bundles. Payment history the qualifiers for payment extensions will be relaxed to allow more customers to qualify and self-serve jea.com! They are going up about 120 on my bill as well confirmation email and somehow i did that to...