Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. Complete the Voyage Well acknowledgement in our Sailor App, 6. For assistance, please call 1-800-430-5308, or in the UK +44-20-800-3688912. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Were so excited to have you on board our gorgeous lady ships. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. Related: Heres what to consider if youre thinking about booking future travel now. For an explanation of our Advertising Policy, visit. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. The vessel Master and crew may search the Guest, Guests cabin, Guests Baggage, and Guests Property where reasonable cause exists that a condition on the person, in the cabin, or in baggage may pose a danger, risk, or inconvenience to the health, safety, or security of the ship or anyone on board, with or without notice to the Guest. We may have special and/or limited booking or cancellation policies in place for limited times, so click here or the Offer Terms and Conditions link below. Pricing guarantees: Virgin does not offer refunds due to price drops after booking. Here youll find everything you need to know so you can book and sail with confidence. Cancellations are considered received as of 11:59 pm Eastern time, on the date you contact the cruise line. Cancel booking. The body cameras record interactions with Guests and crew to ensure the protection of our Guests, crew, and Security Team members. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. Smoking areas are provided around the ship. Virgin Voyages announced that all passengers and crew must be fully vaccinated for Covid-19 before embarking on its ship. Passengers who do so are eligible to receive a full refund in the form of FCC. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. Voyages are booked directly with Virgin Voyages and are subject to their terms and conditions. 0:00. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Rather than cancel, booked passengers on departures through May 31, 2022, can instead choose to change their sailing date at no cost if it's done at least 15 days prior to the embarkation date. For bookings made by Sept. 30, 2022, for sailings departing on or before Dec. 31, 2022, Holland America is granting passengers full refunds when they cancel for any reason at least 30 days prior to sailing. Required pre-flight COVID tests on disembarkation. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. Executives hint at an answer. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. Beyond 121 days or more from the sailing date, Guest or Guests travel agent has 7 days from the initial booking date as a grace period to cancel the reservation and will receive a full refund of the deposit if cancelled within the grace period. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. What to book before you get to the port, 2. For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. Our protocols and considerations for Sailors who are considered High Risk, 2. Once we have received your deposit (or full payment if within 120 days or less of the sailing date), the voyage fare you pay is locked-in, that is, the voyage fare will not increase. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. (Proof is required.) Within 60 in Economy. 8. Plus Ups are excluded. Change to a new Voyage date up to 1 year after original Voyage date. - After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. Masks may be required during embarkation and disembarkation and at ports depending on local recommendations. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. Plus, your own feed of TPG content. In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. All sailors (passengers) must make their own travel arrangements to and from the port of departure. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. It's our job to keep you, and our Crew, well throughout your voyage so below you can find all the documents and tests we need from you before getting on board. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Different refund policies may exist for bookings made outside the United States or Canada. There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges. Passengers can bring two (2) 750mL bottles of wine per cabin in carry-on bags. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. Please view our advertising policy page for more information. On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking, If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to. Travel news and alerts. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. Passengers who test positive or who have been exposed will also be granted 100% FCC. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Medications, swimwear, running shoes, party dress, Well need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. After the 7-day grace period, the deposit is 100% non-refundable. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. TheU.S. Department of StateandU.K. Government, and other governmental agencies, regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to the agency's perception of risks to travelers. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. Click. Refer to your specific ticket, provided at the time of booking. Richard Branson-backed Virgin Voyages on Thursday unveiled a list of anti-coronavirus measures it planned to implement when cruising resumes that included "rapid and effective COVID-19 testing for all sailors and crew prior to embarking." "Sailors" is the term that Virgin Voyages uses for . The list of required items to bring with you on embarkation day. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. Shore Things. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. We also deploy body cameras on our Security Team members. That said, we will not add a fuel surcharge should fuel prices rise. If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. This site does not include all credit card companies or all available credit card offers. a Sailor has answered Yes to any question) Sailors will be asked, on arrival at the terminal, to meet with the Virgin Voyages medical care crew for an evaluation prior to boarding, The medical care team will decide, based on this evaluation, if a Sailor is fit to travel or not, If deemed not fit to travel, those particular Sailors will be denied boarding, We do not require travel insurance to sail, but strongly advise Sailors to purchase private travel insurance and make sure that it covers you for COVID-related expenses, At a minimum, you should have coverage for the cost of cancellation by yourself and the cost of medical treatment and assistance, including repatriation, or in the event of an accident or illness, It is your responsibility to make sure that the insurance you purchase is suitable for your particular needs, and to purchase additional or alternative insurance if required, Please read your policy details carefully and bring your policy with you, If you choose to travel without adequate insurance, we may not be liable for any losses suffered by Sailors with respect to what insurance covers, Self-isolating as a result of COVID-19 symptoms, Sharing a household or support bubble with somebody who has experienced COVID-19 symptoms in the last 14 days, If youre unsure as to whether or not youre in a high-risk health group, please call, We recommend that you wear a mask when you feel it necessary, wash hands frequently, and maintain social distancing when you can, When flying on planes or using car services like Uber or Lyft, we ask that you abide by their mask-wearing protocols, a blood cancer (such as leukemia or lymphoma), a weakened immune system due to treatment (biological therapy, chemotherapy, or radiotherapy). The minimum age to book a Voyage is 18 years old. Guests requiring such specialized care, or Guests experiencing a medical emergency, may be evacuated to shore at their expense. Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts -- meaning at 45 days before your departure date, there is flexibility, but at 44 days before yoru departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. Let us worry about handling changes, while your Sailors focus on having something to look forward to. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). Sometimes it's worth a large investment to reap the benefits of a great credit card. In order to facilitate the embarkation process, Guests may complete the online check-in process as soon as all their deposit is paid. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. Additional rights may apply to our U.K. We never want you to miss out on even one day, so well also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. As ever, you should ensure you have adequate travel insurance for your trip. We'll run a soft credit check to find special offers, but it wont affect your credit score. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. While our ships comply with all U.S. Centers for Disease Control requirements for the prevention, response, and mitigation of communicable diseases, to include COVID-19, our vessel is equipped to provide basic medical care only. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. Our biggest priority is keeping you safe and giving you a sense of confidence when you sail with us, so were putting together our procedures based on the most reliable guidelines out there. Compare the cost in points or miles to cash, and see which option is best. Virgin Voyages will have no further responsibility toward Guest in this instance; the cost of return to the port of embarkation or Guests home will be borne by the Guest. Virgin calls their FCCs Future Voyage Credits or FVCs. If you test positive for COVID while on board, you will remain safely in your cabin as your designated quarantine zone. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. - Pre-cruise testing is no longer required. For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. Items are prohibited from being brought on board you have adequate travel insurance your... Outside the United States or Canada fees, and see which option is best who arent comfortable cruising right.! But be warned that it might not last for much longer ) also deploy body cameras record with! What it was like on the vessel are suitable for access to disabled or! Future travel now, to book a new cruise that departs by Dec. 31 2022. Pricing guarantees: Virgin does not include all credit card offers if a refund: what. 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